Privacy Policy

1. Introduction

At SISA, we take your privacy seriously. This Privacy Policy explains how The Web Enterprise ("we," "our," or "us") collects, uses, discloses, and protects your information when you use the SISA mobile application and website (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide Directly

• Account Information: Phone number, email address, name, and profile picture
• Location Data: City or area selection for finding nearby swappers
• Listing Content: Photos, descriptions, and details of items you list for exchange
• Messages: Communications you send through the Service

2.2 Information Collected Automatically

• Device Information: Device type, operating system, and unique device identifiers
• Usage Data: How you interact with the Service, including features used and timestamps
• Log Data: IP address, browser type, and crash reports

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Facilitate peer-to-peer item exchanges
• Verify your identity through phone number authentication
• Communicate with you about exchanges and your account
• Improve and optimize the Service
• Prevent fraud and ensure platform safety
• Send you service-related notifications (with your consent where required)
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With Your Consent: When you agree to share your information with other users (e.g., during an exchange)
• Service Providers: With trusted third parties who assist in operating the Service (hosting, analytics, authentication)
• Legal Requirements: When required by law, court order, or governmental authority
• Safety Concerns: To protect the rights, safety, or property of SISA, our users, or the public

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account at any time, after which we will delete or anonymize your personal information within a reasonable timeframe, subject to legal retention requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server storage, and access controls.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your account and associated data
• Opt-out: Decline to receive non-service communications

To exercise these rights, please use the account deletion feature in the app settings or contact us at support@sisa.app.

8. Cookies & Tracking

We may use cookies and similar tracking technologies to collect usage data and improve the Service. You can control cookie preferences through your browser settings.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes via the app or email. Continued use of the Service after such modifications constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

The Web Enterprise
Email: support@sisa.app
Website: https://sisa.app